LEGAL REFERENCE

Your Privacy Comes First at pgraja

We handle your account details, payment information and gaming history with the same care you'd expect from a brand built for Indonesia. This policy shows exactly how we...

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pgraja Your Privacy Comes First at pgraja

How We Collect and Use Your Information

When you open an account at pgraja, we collect your name, email, phone number and payment details to verify your identity and process deposits through DANA, OVO, GoPay and QRIS. We use this information to keep your account secure, prevent fraud and deliver the lobby experience you signed up for. We never sell your data to third parties. Your gaming history stays

between you and us. We comply with Indonesian data protection standards and keep your information encrypted at rest and in transit.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Questions About Your Privacy

Team online

Email Support

Reach our privacy team at [email protected] with any concerns about how we handle your data. We respond within 24 hours.

Account Settings

Update your personal information, communication preferences and data sharing choices directly in your account dashboard anytime.

Data Access Request

Ask us for a copy of all personal data we hold about you. Submit requests through your account or email [email protected].

TRUST MARKERS

Why Your Data Is Safe With Us

Encryption Standard

All payment and account data travels over TLS 1.2+ encryption. Your DANA, OVO, GoPay and QRIS transactions are protected end-to-end.

Regular Audits

We conduct quarterly security reviews and penetration testing to find and fix vulnerabilities before they become problems.

Fraud Detection

Our system monitors every login and transaction for unusual activity. Suspicious behaviour triggers immediate verification steps.

Staff Training

Every team member handling your data completes privacy and security training annually. Access is limited to those who need it.

Vendor Compliance

Payment processors, hosting providers and analytics partners sign strict data protection agreements and undergo annual compliance checks.

Incident Response

If a breach occurs, we notify affected users within 72 hours and work with authorities. We maintain a detailed incident log.

How Our Privacy Policy Stacks Up

Data Minimisation
We ask for only what we need to verify your identity and process payments. No unnecessary fields, no hidden data collection.
Transparent Sharing
We share your data only with payment processors, fraud prevention services and legal authorities when required by law.
Retention Limits
Account data stays with us as long as your account is active. After closure, we delete personal information within 90 days.
Cookie Control
You choose which cookies to accept. Essential cookies keep your session secure; optional ones improve your experience.
Third-Party Links
When you leave pgraja for external sites, their privacy policies apply. We're not responsible for their data practices.
Children's Data
pgraja is for adults only. We don't knowingly collect data from anyone under 18. If we discover it, we delete it immediately.
Policy Updates
We notify you of material changes to this policy 30 days in advance. Continued use means you accept the updated terms.

What Defines Our Privacy Approach

Account Ownership

Your account belongs to you. You control what information you share, how we contact you and whether we use your data for analytics.

Payment Security

DANA, OVO, GoPay and QRIS transactions are tokenised. We never store your full payment credentials on our servers.

Audit Trail

Every login, deposit and withdrawal is logged with timestamp and IP address. You can review your account activity anytime.

Consent-First

We ask permission before sending marketing emails, SMS or push notifications. Opt out anytime from your account settings.

Legal Compliance

We follow Indonesian data protection law and international standards. Our privacy practices are reviewed by external counsel annually.

Right to Deletion

Request account deletion and we'll remove your personal data within 30 days, except where law requires us to retain records.

Privacy Questions Answered

We keep your data while your account is active. After you close your account, we delete personal information within 90 days. Payment records may be retained longer for tax and fraud prevention purposes where local law requires it.

Yes. Log into your account, go to Settings > Privacy and select 'Download My Data'. We'll email you a complete record of your personal information, gaming history and transactions within 7 business days.

We share data only with payment processors to complete DANA, OVO, GoPay and QRIS transactions, fraud prevention services to protect your account, and legal authorities when required by law. We never sell your data to marketers or data brokers.

Your payment information is tokenised and encrypted. We never store your full card or wallet credentials. Transactions are processed through PCI-DSS compliant payment gateways with real-time fraud monitoring.

We monitor our systems 24/7 for unauthorised access. If a breach occurs, we notify affected users within 72 hours, work with authorities and provide guidance on protecting your account. We maintain cyber insurance to cover incident costs.

Absolutely. Unsubscribe from marketing emails by clicking the link in any message. Disable SMS and push notifications in your account settings. You'll still receive essential account and security alerts.

Your gaming history is private and encrypted. We use it only to personalise your lobby experience and detect fraud. We never share your betting patterns or game preferences with third parties without your explicit consent.